When i want to buy something on the SupaStar webshop, do I have to register myself?
You can shop without login or register yourself, but to stay up to date and get special offers its good to register yourself.
When i order from the SupaStar webshop, is the website secure with my private data?
How much does shipping cost?
We offer FREE shipping in The Netherlands and Belgium for Germany, France and all different European countries, USA, Australia, rest of the World we have special rates.
The shipping and handling costs are calculated based on your order. The shipping and handling costs for a given shipping address may vary depending on the size and weight of the order.
When checking out you will have to enter your personal address, after that step the shipping costs will appear in the definitive order confirmation.
How long will it take before I receive my products?
If you place your order with us and the payment is received, we will send the parcel. Generally, the delivery will arrive in a few work days, exceptionally 4 working days, if the delivery address is in Netherlands, deliveries in the Belgium, Germany, France will arrive between 4 / 5 exceptionally 7 working days, other countries may require additional delivery time as it can take longer than 15 days or more before you receive your order, (from the moment we have dropped your order at the post office we have no control on how long it takes before your order arrives due customs control). If you have any questions about your order please go to our contact page.
Can i get a receipt of the items i bought?
When you have completed an order, you will receive a receipt in your mailbox and an invoice with your parcel.
What is the policy for returns?:
In case you are not satisfied of the chosen product or if the product is not in the size or colour of your wish you will be able to send back this item to SupaStar to change it into another or to get a refund.
- Go to Contact Us and let us know what the problem is. (please also add the ordernumber.)
- We will be more than happy to help you out in case you wish to change the item into another colour, design or size. We arrange this in cooperation with you of course.
- Incase you’re not satisfied and wish a refund please let us know also.
- Complaints must be done directly after receiving the goods!
- Returned goods must be in the same condition as they were when send to you.
- There will be no credits for your postal costs for returning the goods. However there also will be no extra charge to send over the exchanged goods again to you.
- Please notice for returning parcels outside of Western-Europe there will be an extra shippment-charge. We will arrange this with you in front of your returning.
My address is wrong. What can i do?
If you are having problems entering your address, then our customer service will be more than happy to help. You can contact us Here.
My package still hasn’t arrived, what now?
We estimate a delivery time of 3 – 4 working days maximum in The Netherlands, other countries in Europe we estimate between 4 – 5 working days. If your package still hasn’t been delivered to you or to a neighbor after this time, then we kindly ask you to get in touch with our customer service department so that we can check up on its whereabouts. You can contact us Here.
What if there is damage to the products or what if i received the wrong products?
If there is a mistake in the order or there is damage, please contact our costumer service Here, they will explain the further steps for the correction of the mistake or sending new undamaged products.
How can I pay my order?
You can pay with PayPal ( also for Credit Card payments without PayPal account (World Wide), iDeal (Netherlands), Mister Cash(Belgium), Directbanking/IBAN(Europe) "the account details will appear after the checkout on your order conformation mail"
Can I pay with my own currency?
YES, your payment will automatically change to your own currency.
Are new products added regularly to the website?
Yes, we add new items or products when they come out. So we advice you to visit the SupaStar-Official.com webshop regularly, when you are looking for specific products.
I have received a voucher code, how can I use it?
Search for the product that you would like to purchase and put it in your cart. When you will go to your shopping chart, you will have the possibility to enter your voucher code. Please keep in mind that codes can only be used once and are not exchangeable for credits.